Politique de remboursement
Forbidden-Merch Refund and Replacement Policy
At Forbidden-Merch, we create unique merchandise that is reliant on print-on-demand. Due to the custom nature of this process, each item is made specifically for you upon order placement. This means we cannot offer refunds for reasons other than damaged or incorrect items, as we are unable to restock or resell printed goods. We urge you to carefully review your order before finalizing your purchase.
Replacements (Only for Damaged, Incorrect Items, or Shipping Issues):
We offer replacements under the following circumstances:
- Damaged/Defective Products: If your order arrives with manufacturing defects such as tears, holes, misprints, or other damage incurred during production, we will gladly replace it with an identical item.
- Incorrect Item Received: If you receive an item that differs from what you ordered (e.g., wrong design, size, product type), we will replace it with the correct item.
- Shipping Delays or Issues Caused by the Carrier: If your order experiences significant delays or is lost/damaged in transit due to the carrier's error, we will work with you to provide a suitable resolution, which may include a replacement. This does not cover delays due to incorrect addresses provided by the customer.
Conditions for Replacement Eligibility:
To be eligible for a replacement, you must adhere to the following:
- Contact us within 7 days of delivery (or expected delivery for shipping issues): You must notify our customer support team at [Your Email Address or Contact Method] within 7 days of receiving your order (or within a reasonable timeframe after the expected delivery date for shipping issues), providing your order number and clear evidence of the problem. For shipping issues, this may include tracking information or communication with the carrier.
- Provide clear photographic evidence (for damaged/incorrect items): The provided photographs must clearly and unambiguously show the damage or the discrepancy between the ordered and received item. Photos must be of sufficient quality to assess the issue.
- Cooperate with our investigation (for shipping issues): For shipping-related problems, we may require your cooperation in providing information or communicating with the carrier to resolve the issue.
Non-Replacement Circumstances (No Exceptions - Except Shipping Issues):
We do not offer replacements or refunds for the following reasons:
- Incorrect Size, Color, or Design Ordered by Customer: If you mistakenly select the wrong size, color, or design during the ordering process, we are unable to offer a replacement or refund. We strongly advise double-checking your selections before completing your purchase.
- Change of Mind/Order Cancellation: Due to the immediate processing of print-on-demand orders, we are unable to accept cancellations or offer refunds for changes of mind after an order has been placed. Once an order is submitted, the printing process begins promptly.
- Incorrect Shipping Address Provided by Customer: If you provide an incorrect or incomplete shipping address during checkout, we are not liable for undelivered or misdirected items and cannot offer replacements or refunds. Please ensure the accuracy of your shipping information.
Our Commitment to Customer Satisfaction:
We are dedicated to providing high-quality merchandise and positive customer experiences. If you encounter a problem with your order, please contact us immediately. We will work diligently to resolve the issue promptly and fairly, especially in cases involving shipping issues caused by the carrier.
Policy Updates:
This policy is subject to change without prior notice. The latest version of our Refund and Replacement Policy will always be available on our website homepage
By placing an order with Forbidden-Merch, you acknowledge that you have read, understood, and agree to this Refund and Replacement Policy.